Refunds & Cancellations

Last updated: May 2026

Short version: if anything is off, tell us. We'd rather fix it than have an unhappy customer. Here's how it works in detail.

Cancellations & rescheduling

• Free to cancel or reschedule. Please text us at least 1 hour before the visit so we can plan our day.
• No card is charged at booking. Payment only happens after the work is finished.
• If we have to cancel on you (illness, emergency, traffic blocker), we will reschedule at your convenience.

If the work isn't right

If anything we did is incomplete, not finished cleanly, or otherwise not what you expected, tell us within 7 days of the visit. We will come back and fix it free of charge. This is the easiest path for everyone.

Refund requests

If a return visit isn't possible or doesn't resolve it, you can request a refund through the same private message thread from your job. Please include:

• The date the work happened.
• The Stripe receipt or payment confirmation email (we'll find the rest).
• A short explanation of the problem.

We respond within 3 business days. Approved refunds are issued back to the same card through Stripe and typically appear on your statement within 5–10 business days, depending on your bank.

What we usually refund

• Full refund: the work wasn't completed, or material damage was caused by us.
• Partial refund: only part of the job wasn't right.
• Tip refunds: tips are always refundable if the underlying labor is refunded.

What we typically don't refund

• Work that was completed as agreed, even if you later changed your mind.
• Issues caused by materials or parts you provided that were defective or missing.
• Damage from hazards we couldn't reasonably see (e.g., hidden pipes or wiring behind walls).

Chargebacks

Please contact us before disputing a charge with your bank — in our experience, a direct conversation resolves nearly every concern much faster than a chargeback would. If you do open a chargeback, we'll respond to Stripe with the job records and any photos. If a chargeback is later reversed in our favor, we may pass through the Stripe processing fee where law allows.

Contact

The fastest path is the private message thread from your job. For anything else, email hello@fixlyservices.ca.

Fixly Services
Independent handyman service operating in Downtown Toronto, Ontario, Canada
General: hello@fixlyservices.ca
Effective date: May 13, 2026 · Version 1.1